The goal of the Customer Service Department at
F1 Racing Simulator International is to maintain the highest customer satisfaction level possible by providing accurate and timely responses and resolutions to our customers' needs.
F1 Racing Simulator International is highly committed to provide an exemplary customer service in order to satisfy customer needs at every point of contact which include post-sale communication and support. Our Customer Service department guides our customers by explaining our purchase and production processes and the international shipping procedures to assist them in making informed and educated decisions,
which contribute to a seamless and satisfactory customer experience.
F1 Racing Simulator International's term of shipment is Ex-works which means that the Seller delivers when it places the goods at the disposal of the Buyer at the
Sellers premises. We are responsible for stowing and/or loading the goods to the containers; all costs or expenses from our factory up to final destination is for the
Through our authorized and trusted forwarding agent and customs broker through the years, we are able to handle our
customers shipments from our factory up to port of loading. Additionally, we have an extensive network of logistics companies, forwarding agents and customs brokers around the globe to assist our customers from the port of discharge, customs clearing, door delivery services and other logistics matters.